Support Offerings

GTA support programs are designed to provide remote assistance with your on-going maintenance of your GTA firewall products and software. Support contracts will provide answers to your advanced configuration questions and on-going maintenance issues. By purchasing a support contract you can manage your on-going support costs while maintaining access to GTA’s technical support staff. Supported GTA firewalls (GB-2600, GB-2500, GB-2100, GB-850, GB-820, GB-300 and GB-Ware) utilizing the IPS and/or Mail Proxy Anti-virus feature available in GB-OS 6.1 and higher will receive automated signature updates included with their GTA support contract.

GTA offers a variety of support options ranging from a one time incident to 24/7 support contracts. Contact our helpful sales staff to match our support offerings to your organization’s needs. Remote or on-site technical support may also be available through your authorized GTA reseller.

Direct support offerings and up and running support are available only to GTA customers based in North America. International customer should contact their authorized GTA Channel Partners regarding GTA’s Annual Maintenance program or localized support offerings.

Available Support Offerings

Standard

  • Term12 Months
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response1 Day
  • Incidents5
  • Warranty

Premium

  • Term12 Months
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response4 Hrs
  • Incidents10
  • Warranty

Premium Plus

  • Term12 Months
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response1 Hr
  • Incidents10
  • Warranty

Premium 24x7

  • Term12 Months
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response1 Hr 24x7
  • Incidents10
  • Warranty

Version Upgrade

  • TermN/A
  • Type
  • Upgrades1
  • IPS
  • Anti-Virus
  • Response1 Day
  • Incidents0
  • Warranty

One Time Incident

  • Term1 Incident
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response4 Hrs
  • Incidents1
  • Warranty

Extended Warranty

  • Term12 Months
  • Type
  • Upgrades
  • IPS
  • Anti-Virus
  • Response1 Hr
  • Incidents0
  • Warranty
Online Support Center

GTA's online support center is where you can manage your GTA firewall products.

The support center provides you with the ability to:
  • Manually download runtime updates
  • Manually obtain activation codes
  • Register your firewall systems
  • Assign contact information for individual firewalls
  • Configure your contact preferences

Documents

Version 6.2.x is the current release of GB-OS. If you have updated your GTA firewall to GB-OS 6.2 (or higher) please select the Current Documents button below. It will provide you with GB-OS 6.2 documentation and updated documentation for GTA's products and features based on utilization with GB-OS 6.2. If you have not yet updated to GB-OS 6.2 and are running an older version of GB-OS on your firewall, documentation is available through Archived Documents button below.



Training

All GTA training courses are free. A list of currently scheduled courses is provided below. A list of all training courses along with course material is available on the course catalog page. Video recordings of most courses are also available via links on the catalog page or directly from the video library page.

How to Sign Up
  • To sign up for a course click the "Sign Up" button on a scheduled course listed below or send an email to training@gta.com, include the course number and date in the subject.
  • All courses use GotoMeeting for the presentation. Audio output is required (speaker or headphones), a microphone is optional.
  • Class Dates and Times are subject to change. GTA will attempt to contact all registered course members by email if any class times or dates are changed or canceled. GTA will attempt to reschedule any canceled sessions.
  • All times are in United States Eastern Daylight times (UTC -05:00).
  • Course availability is limited and provided on first come first serve basis.
  • All training session times are estimates.
  • It is recommended that all persons attending the training sessions have a basic understanding of TCP/IP and routing.
  • Courses need not be taken in order. However, some course material will build on other sessions.

Scheduled Training Courses

Notice

Currently there are no live training courses scheduled. We are providing online videos of our recorded training courses via the link on this page. Not all training course videos are available at this time however we are uploading them as they are edited and processed. Please check back often as we are updating the videos daily.

GTA User Community

The GTA User Forum provides a community where users can assist one another and discuss GTA firewall products. Sign up is free or just browse the discussions without an account.



Registering Your GTA Firewall Product

It is important to register your GTA firewall products to insure that all features and software updates will be available. Once your firewall product is registered you will be able to access all activation codes, software updates, when available and enable subscription services if purchased. Failing to register your GTA firewall may limit the effectiveness of the firewall as it is important to keep your product up to date. Updates are only available to supported registered products.

Your Online Support Center account will list all your registered firewall products along with activation codes, subscription product information and any support contract information. This information will also then be available on the firewall web admin interface when the firewall is registered. A registered firewall will also have the capability to enable automatic software and activation code updates using the web admin interface.

How to Register Your GTA Firewall Product
  1. Login to your GTA Online Support Center Account.
    If you don't have a support center account then create a New Account.
  2. Click on Register a Product to begin registering your GTA Firewall.
    You will need:
    1. Your firewall serial number
    2. Activation, Installation or Verification Code
      Note:  All this information can be found on the documents provided with your firewall.
  3. Enter the Purchase Date and Reseller from whom you purchased your GTA Firewall. For the contact/location information, leave the “use my profile information” checked, as long as it is appropriate, otherwise fill in the correct details for this GTA Firewall. When you have finished, click Save at the bottom right of the page.
  4. Once the product registers successfully, when you return to the Support Home, all the other areas and downloads are now available to you. If the product registration fails for any reason, please email us at support@gta.com with details of your account name, serial number and activation code and we will look into the problem.
Upgrading Your GTA Firewall Product

GTA releases new version of GB-OS to provide our customers with new features and/or address identified issues. GTA recommends always running the most current GB-OS version available for your firewall to ensure the highest level of security.

To determine the most current version available for your firewall, check your firewall information in either the GTA Online Support Center or in the web admin user interface on the firewall (Configure -> Configuration -> Runtime -> Update). Your firewall needs to be registered in order to receive available updates.

If your product is eligible for an upgrade, you may download and install the runtime directly on the firewall through the web admin interface or manually from the GTA Online Support Center.

Upgrading Older Versions

If you are upgrading a GTA Firewall that is not on a supported GB-OS version, you will first need to upgrade to a supported version prior to upgrading to the current version. Please contact GTA Support for guidance.