Unified Threat Management - Support | GTA, Inc.
One Time Incident
NOTE: Support offerings are available only to GTA customers based in United States and Canada. International customer should contact their authorized GTA Channel Partners regarding GTA’s Annual Maintenance program or localized support offerings.

For those customers who occasionally have a need for technical support, GTA offers a one-time incident support program.

This program will provide technical support for one incident. An incident is described as the report of one problem and diagnosis of the problem by a GTA technician and resolution of the problem if the problem is determined to be with a GTA product. An incident is considered closed whenever one of the following two conditions have been met.

  1. The problem with the GTA product is resolved and the GTA product is functioning. Or
     
  2. The problem is determined not to be with the GTA product, but with another network component. In this case GTA does not provide technical support for non-GTA products or components.

One Time Incident must be pre-paid via credit card and is non-refundable.

Contact our sales department to purchase a one-time support incident at (800) 775-4482 or sales@gta.com.

One Time Incident Features
Contract Length One Incident
Type of Support Phone or Email
Software Upgrades Included No
Number of Incidents 1
Targeted Response Time 4 Hours During Normal Business Hours
Warranty Standard

 

Other Support Options

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