One Time Incident
NOTE: Support offerings are available only to GTA customers
based in United States and Canada. International customer should
contact their authorized GTA Channel Partners regarding GTA’s
Annual Maintenance program or localized support offerings.
For those customers who occasionally
have a need for technical support, GTA offers a one-time
incident support program.
This program will provide technical support for one
incident. An incident is described as the report of
one problem and diagnosis of the problem by a GTA technician
and resolution of the problem if the problem is determined
to be with a GTA product. An incident is considered
closed whenever one of the following two conditions
have been met.
- The problem with the GTA product is resolved and
the GTA product is functioning. Or
- The problem is determined not to be with the GTA
product, but with another network component. In this
case GTA does not provide technical support for non-GTA
products or components.
One Time Incident must be pre-paid via credit card
and is non-refundable.
Contact our sales department to purchase a one-time support incident
at (800) 775-4482 or sales@gta.com.
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Copyright © 2008 Global Technology Associates, Inc. All rights reserved.
'GB-OS', 'Surf Sentinel', 'Mail Sentinel' and 'GB-Ware' are registered trademarks of Global Technology
Associates, Incorporated. 'GB Commander' is a trademark of Global Technology Associates, Incorporated.
'Global Technology Associates' and 'GTA' are service marks of Global Technology Associates, Incorporated.
