Unified Threat Management - Support | GTA, Inc.
Standard Support
NOTE: Support offerings are available only to GTA customers based in United States and Canada. International customer should contact their authorized GTA Channel Partners regarding GTA’s Annual Maintenance program or localized support offerings.

For those customers who prefer to have an on-going support option, GTA offers our Standard Support program. This option allows you to better control your on-going support costs and to have access to technical support. The Standard Support includes the following benefits for the twelve-month period beginning on the purchase date of the support contract:

  1. Download of software updates via GTA's Online Support Center for a twelve-month period starting with activation of the support contract.
     
  2. Up to 5 incidents of email technical support, with a targeted 1 Business Day response time. Resolution time per incident will depend on the nature of the technical support question.
     
  3. Intrusion Prevention System (IPS) Updates.
     
  4. Mail Proxy Anti-Virus subscription.
     

Should it be determined that service is required on a unit, the customer is responsible for return of the product to GTA, and GTA will ship the repaired unit to the customer via 2 day shipping.

Technical support via phone is not included in this program. Should you require more than 5 incidents of technical support or phone support you may wish to consider a different support contract or purchase a one-time incident.

GTA Standard Support contracts are available from a GTA Authorized Channel Partner or directly from GTA sales team at 800-775-4482 or sales@gta.com.

Standard Support Features
Contract Length 12 Months from Date of Purchase
Type of Support Email Only
Software Upgrades Included Yes
IPS Updates Included Yes
Mail Proxy Anti-Virus Included Yes
Number of Incidents 5
Targeted Response Time 1 Business Day
Warranty N/A

 

Other Support Options

* Click on bold items for definitions


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