For those customers who prefer to have an on-going support option, GTA offers our Standard Support program. This option allows you to better control your on-going support costs and to have access to technical support. The Standard Support includes the following benefits for the twelve-month period beginning on the purchase date of the support contract:

1. Download of software updates via GTA's Online Support Center for a twelve-month period starting with activation of the support contract.
    
2. Up to 5 incidents of email technical support, with a targeted 1 Business Day response time. Resolution time per incident will depend on the nature of the technical support question.
    
3. Intrusion Prevention System (IPS) Updates.
    
4. Mail Proxy Anti-Virus subscription.
    

Should it be determined that service is required on a unit, the customer is responsible for return of the product to GTA, and GTA will ship the repaired unit to the customer via 2 day shipping.

Technical support via phone is not included in this program. Should you require more than 5 incidents of technical support or phone support you may wish to consider a different support contract or purchase a one-time incident.

GTA Standard Support contracts are available from a GTA Authorized Channel Partner or directly from GTA sales team at 800-775-4482 or sales@gta.com.

* Click on bold items for definitions