Single Incident Support

For those customers who occasionally have a need for technical support, GTA offers a one-time incident support program.

This program will provide technical support for one incident. An incident is described as the report of one problem and diagnosis of the problem by a GTA technician and resolution of the problem if the problem is determined to be with a GTA product.

An incident is considered closed whenever one of the following two conditions have been met:

  1. The problem with the GTA product is resolved and the GTA product is functioning.
  2. OR

  3. The problem is determined not to be with the GTA product, but with another network component. In this case GTA does not provide technical support for non-GTA products or components. One Time Incident must be pre-paid via credit card and is non-refundable.

Single Incident Support

MSS100-0300S
GB-300 Single Incident Support (requires supported GB-OS version)
MSS100-0000-01R60
GB-820 Single Incident Support (requires supported GB-OS version)
MSS100-0850S
GB-850 Single Incident Support (requires supported GB-OS version)
MSS100-0000-01G40
GB-2100 Single Incident Support (requires supported GB-OS version)
MSS100-0000-01G60
GB-2500 Single Incident Support (requires supported GB-OS version)
MSS100-2600S
GB-2600 Single Incident Support (requires supported GB-OS version)
MSS100-0000-01S30
GB-Ware Single Incident Support (requires supported GB-OS version)
MSS100-0000-01S30
GB-Ware ENTERPRISE Single Incident Support (requires supported GB-OS version)